Shipping

The shipment is made between the first and second business day after the purchase, if the order is not in stock you will be informed of the estimated delivery time. If the chosen piece is not available for any reason, the purchase money will be refunded. If the payment is made through bank transfer, the shipment will be made from the bank acknowledgment of receipt of the payment, under the conditions mentioned above.

Shipments to the Peninsula and the Balearic Islands are managed by MRW and have a cost of € 5.

Shipments to the European Community, the Canary Islands, Ceuta and Melilla are managed through the Post Office, in a certified envelope and with a tracking number, and have a cost of € 10. The delivery time through Correos varies depending on the destination, you can check it at www.correos.es. For shipments to other countries or another shipping method, contact me and I will inform you according to the destination.

To make purchases in the online store you must be at least 18 years old and have a credit card that we accept.

Returns & Exchanges

If your purchase arrives with a defect, you have 14 calendar days to make any change or return, from the moment you receive your order. Contact me by writing to hola@cristinarcos.com.

The product must be returned in its original packaging, in perfect condition and without signs of use, including in the package the proof of payment and the completed return form. The return must be made by registered mail or some other system with delivery record. The return costs are borne by the buyer. Once the piece has been received and its condition checked, the cost of the product (not the shipping costs) will be reimbursed through the same payment system with which the purchase was made.

The extra costs derived from changes, errors in the address data and new shipments are borne by the buyer.